FREQUENTLY ASKED QUESTIONS
Once you have placed your order, you will receive an email confirmation and we will start getting your order ready. While many of our pieces are ready to ship, some are assembled once the order is placed. Depending on the product, your order should be ready to ship within 2 to 5 business days.
For made-to-order pieces please allow 1 to 2 weeks of production time. We will keep you updated during the process and you’ll receive an email with tracking info as soon as your order is finished and ready to go!
For more information about shipping details, go to Shipping Policy .
We do ship small quantities to Canada and Europe with USPS International Priority Mail. To receive an international shipping quote please send us an email to firstname.lastname@example.org with the item you'd like to purchase as well as your exact address. La Loupe Design is not responsible for any customs delays, import fees, taxes, VAT, or any other fees should your package be processed by customs.
For larger quantities, we don’t offer international shipping but we will gladly ship to your designated third party or export agent within the U.S.
While we hope you love the products you purchase, for peace of mind and to give you confidence in our products, we do offer to accept returns.
For more information about returns or exchanges details, go to Return & Exchange Policy
We know every home and project is special and unique. While we work exclusively with our collections we can customize the cord color & length and canopy style & size. We also can work with different linen colors and sizes for our shades.
Feel free to contact us at email@example.com for special requests.
At this moment our studio is not open to the public. We are working toward finding the perfect space where we could receive visits. You can see our work in different Fine Craft Show that we participate in during the year.
Sign up for our newsletter to receive news about coming shows and events.
We will be glad to help you find the right lamp for your space. Don’t hesitate to reach out with any questions at firstname.lastname@example.org. You can send us details of your space, such as dimensions and pictures. We will be happy to help you to visualize, through simple renderings and graphics, the scales and different size options depending on your space.
Yes! We love working with interior designers for residential and hospitality projects. Send us a message at email@example.com or fill out our contact form with more information about your studio. A Bussiness Tax ID is required to apply the trade discount.
All our products are subject to quality control. Our warranty provides a guarantee against manufacturer defects.
The guarantee covers any manufacturing, design, or material defect. Please notify us within 2 months of noticing any defects.
It does not cover blows, improper use, or other issues that are not attributable to a manufacturer defects.
All our lampshades are made of laminated linen fabric. The material softly diffuses the light showing the beautiful texture of the linen and letting some of the folding lines of our origami shades shine brightly emphasizing the geometric pattern. Linen is made of the fibers of the flax plant, and because of the natural variation in the fiber, characteristic slubs appear in both warp and weft.
Our shades are not collapsable and they are shipped already assembled and ready to hang. When unpacking or handling your new lampshade, if some of the creases pop up, you can easily fix them by gently pushing the crease back into place.
Remember to wash your hands before handling your lampshade. Keep the shade clean regularly by using a crevice tool vacuum cleaner attachment for hard-to-reach areas - make sure the attachment is clean. To blow off loose dust and lint, we also recommend as an option, the use of an air duster or air blower. For pet hair, you can use masking tape or packing tape pressing the sticky part of the tape gently into the fabric.
For small marks and scuffs, we recommend the use of any stain remover product. Apply the product to the area affected, let it work for 5 minutes, and rub gently with a lightly wet and clean old toothbrush. Do not wash or rinse the area. Depending on the type of stain it may require multiple applications. Let it dry between each application.
We stand behind the quality of our work and with proper care, your shade should last for many years to come. Please contact us if you have any concerns or questions about your shade. We are very happy to help.
The light bulb selection plays an essential part in creating the mood of the space.
Our shades include a soft white temperature LED light bulb with a mid-range lumen (800 lumens) that gives a nice warm, soft, and gentle glow to create a welcoming space. This lighting is perfect for bedrooms and dining, and other areas that require more light providing a beautiful and diffused ambient light that accentuates the geometric pattern and the beautiful texture of the linen material.
While all our lighting fixtures (Plug-in cord and canopy set) can operate with a 60-max lightbulb when using them with our shades, they should operate ONLY with LED Lightbulb to avoid overheating - detailed in the instruction and maintenance included with each lamp. If you want or need to replace the lightbulb check our quick lighting guide that will help you to choose the right LED Lightbulb for your space.
An 8.5 W LED light bulb is included with all our lamps (8.5w Soft White/60W Equiv - 800 Lumens/Non-dimmable
NOTE: Our lamps have types A and type B outlet plugs. Mainly used in the USA, Canada, Mexico & Japan. Designed for 120V and have E26 lamp holders.