Shipping policy
DOMESTIC SHIPPING
We ship all our orders via UPS Ground / Signature Required. Once your order is ready to be shipped we will send you a confirmation with the tracking number. Depending on your location, your order should arrive within 2 to 7 business days. If you have any special shipping requirements or requests, please send an email to info@laloupedesign.com
The shipping rate will be calculated depending on your location and the product you are purchasing. This fee will show when doing the checkout process. The shipping rate includes all the packing material, handling of your order, and the shipping fee with signature required service.
We pack our products very carefully to ensure that your order gets safely to your home. We use heavy-duty double-wall boxes and in some cases double boxes.
UPS/SIGNATURE REQUIRED
We ship all our orders via UPS Ground with a Signature Required Service to ensure and have a confirmation that you have received the package. At the time of delivery, if nobody is home, the courier will leave the package at the nearest UPS Pickup location. We strongly recommend keeping the signature required service but let us know if this could be an inconvenience to arrange other shipping options.
LOST, STOLEN, AND RETURNED PACKAGES
We sent our order with the signature required service to ensure and confirm you have received the package. La Loupe Design is not responsible for lost or stolen packages. Please submit a safe shipping address, watch the package tracking, and communicate with your courier about deliveries.
Once the package shows as delivered we are unable to obtain additional information from our partner courier. We recommend contacting and filing a claim with the courier to resolve any lost or stolen package issues.
If the courier has lost the package please contact us at info@lalouoedesign.com to start an investigation
If a package is returned to us via return-to-sender and you would like it to be reshipped to you, a reshipping fee will be required.
DAMAGED PACKAGES
If you see the package has been damaged during transit, you can reject it and the courier will send it back to us to process a claim. In case of damage during transit, we will arrange a refund or replacement of the item. If the damaged package was received, pictures of the damaged box and items are required. If you haven't contacted us within 7 business days after a damaged package was received, La Loupe Design will be not responsible for the claim.